Services

Managed Services

Put in simple terms – Managed Services is discovering and fixing problems before they can negatively affect your business.

Managed Services

A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.

Reduced costs: Businesses are also able to control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is a reality

24-hour monitoring: Because the Managed Services provider also manages all of your vendor relationships, issues with internet slowness/outages, printers, phones, cell phones, websites are dealt with directly with the vendor by the Managed Service provider. As a result of this “always-eyes-on” network monitoring 24 hours per day, businesses experience an additional level of comfort and security.

Managed Services Chart

We break down our managed services offerings on the following categories:

*MANAGED SERVERS & WORKSTATIONS service also provides an accurate list of IT assets [Asset Manager]. A managed antivirus/Antimalware platform for your protection [AV/AM] and a secure web filtering service to limit the user’s access to unsecure sites as well as provide browser control [WEB].

Managed Servers

Managed Servers

Terra Nova IT provides real time server monitoring with a variety of toolsets that enable the techs to be notified as the issues arise, some of these services include: Bandwidth monitoring, patch management, performance monitoring, internal event logs and so forth.

Our real time server monitoring can be programmed to be delivered by email every day at the same time with our comprehensive report on the status of your server’s health and services.

Managed Workstations

Managed Workstations

How would your business strive if you had no access to PC’s or laptops? If one of your systems went down, what would be the impact to your business?.

Our manages workstations service helps look after your IT by providing continuous service health checks of your workstations, providing you with a clear picture of each workstation, by highlighting potential ricks, by improving performance, reducing downtime and providing on-going IT support.

Network Devices

Network Devices

For companies to operate efficiently, they need key IT components to be working well, in the event of a malfunction these systems need to be fixed quickly to avoid negative impacts to the business.

To achieve fast fixed, it’s important to be notified quickly about any issues, and to get detailed information about the nature of the problem.

Real time networking monitoring delivers this information so problems are fixed quickly and effectively.

Mobile Devices

Mobile Devices

The world has gone mobile. Staying connected is very affordable and more and more people “Need to” work across a number of platforms and devices. Yet despite its benefits, it can be a major security issue for employers to adequately provide a centralized device management in place.

With our mobile device management service, you can provide security to all mobile devices as well as track and lock them if need be. You allow your staff to “BYOD” Bring your own device and reduce the need to purchase a dedicated mobile device tr4ough the company.

Online Data Backup

Online Data Backup

Terra Nova IT protects your critical business data online to prepare your company for data loss from, fire, flood, or theft, user errors or deletion of important files critical to your business. We keep you data safe by providing several layers of data safety.

Backups of critical business machines, servers, virtual servers. Provide you with robust protection for all eventualities to keep your business running.

Managed Email

Managed Email

Terra Nova IT Provides protection to one of the most critical communications tools today, Email. Downtime means loss of productivity, possible compliance and regulatory issues and lost revenues.

With our managed email service, problems can be mitigated by providing a robust, scalable solutions that enable your business to enjoy the advantages of a fully functioning and secure email system.

Email continuity, security and archiving are some of the benefits that this service provides, stop loosing downtime do to servers crashing, trying to find old emails or dealing with a spam attack on your emails.

Managed Office 365 Deployments

Managed Office 365 Deployments

As a Microsoft Partner, Terra Nova IT can assist you and manage your Office 365 deployments be it for business or academic customers. Initial domain configurations, email migrations, unified communications and online shared storage are just a few of the services we can provide for your business.

You can be confident that you are working with an experienced team that will streamline your process be it a new setup or a full blown migration of digital services, [ Email, Data, Communications].